1. Shipping Policy

 

All packages are shipped from the Netherlands via PostNL. 

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Most of Selisa pieces of jewelry are handmade and Selisa aims to dispatch them within 3-5 business days of receiving full payment (unless otherwise stated). The customer will be notified by email as soon as their order has been shipped.

On the rare occasion that there is any delay, Selisa shall notify the customer by email, and they shall have the right to cancel their order. 

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• 1 to 3 business days for addresses in The Netherlands 

      Shipping costs €4.25

      Free shipping from €65

 

• 2 to 4 business days for addresses in Europe zone 1

      Shipping costs €5.90 

      Free shipping from €120​

 

• 4 to 6 business days for addresses in Europe zone 2

      Shipping costs €7.70

      Free shipping from €135​

 

• 7 to 25 business days for addresses in the rest of the World

      Shipping costs €12.00

      Free shipping from €170

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All delivery times, referred to above, are approximate and depend on local delivery services in each country. Selisa cannot be held responsible for any delays caused by the local country postal service or customs checks.

During peak times (public holidays, promotions & Christmas) and COVID, orders may take slightly longer to reach the customer.

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Selisa is not responsible for items that are not delivered due to an incorrect or incomplete shipping address. The customer must ensure that the delivery address is correct and secure.

Selisa will not be held liable for any loss or damage resulting from late delivery. Selisa is unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered.

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• 2. International Shipping Policy 

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We deliver internationally to most countries. All orders shipping internationally are subject to additional shipping charges based on duties and taxes put into place by that country. We do not pay these duties and taxes, and you are not charged for these at the time of placing your order. The shipping courier will invoice these upon delivery, and you’ll be responsible for the payment. 

Duty and tax rates vary from country to country and also depend on the items being shipped. Unfortunately, we can not advise on these charges and encourage you to contact your local customs office for more information before placing your order.

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3. Exchange and Returns Policy

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At Selisa, customer satisfaction is a priority. If the customer is not satisfied with their purchase, they have 14 days from the date they received their order to exchange or return it.

 

To be eligible for an exchange or return, the item must be in the same condition that the customer received it, unworn and unused, it must be in the original pouch and box provided and in its original packaging. Items that appear worn, used, or damaged will not be refunded and returned to the customer. The customer will also need the receipt or proof of purchase.

 

Any damage incurred by the customer from misuse cannot be repaired or returned. 

Tarnishing or discoloration due to chemical contact (perfumes, bleaching, heat exposure, and general wear and tear) is not a fault. Please see our care instructions on how to avoid this.

 

Any lost items cannot be replaced or refunded.

 

Please note that for hygiene reasons, earrings cannot be returned or exchanged unless faulty.

Sales items, custom pieces, and gift cards are not eligible for return or exchange. Customers are notified at the time of purchase that these items are non-returnable. 

 

Please note that returns are at the customer's own cost, unless the return is due to an error on our part. 

 

We do NOT refund customs duties and sales taxes for orders sent to destinations outside the EU. 

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The colors displayed on Selisa webshop may differ from the actual colors. The color fastness of the products in the webshop depends on the settings of the monitor of the customer and the graphics card. As a result, Selisa is unable to accept returns & refunds for slight differences in colors.

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If the customer would like to exchange an item for another, they must first return the original item and then place a new order. They will be refunded for the original item in accordance with Selisa usual returns policy. 

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For exchange/ return, please contact Selisa at contact@selisafashion.com. Once the exchange/ return request has been processed, the customer will receive an email with further instructions on the process and the return address to where the package has to be shipped. Items sent back to Selisa without first requesting an exchange/ return, will not be accepted. If the exchange/ return is accepted, the customer will be automatically refunded on their original payment method within 14 days after receiving a confirmation from Selisa. Please remember it can take some time for banks or credit card companies to process and post the refund too. 

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Customers must review carefully all the descriptions before committing to purchasing any item. You can always contact Selisa at contact@selisafashion.com for more questions concerning exchanges and returns. 

 

4. Faulty 

 

The customer is advised to inspect their order upon reception. If the item is defective, damaged, or incorrect, the customer must contact Selisa immediately before making any returns at contact@selisafashion.com including pictures of the faulty item(s), their name, and their order number. Selisa will evaluate the issue and correct the problem. Delivery charges for return will be reimbursed upon review and approval.

 

8. Refunds

 

Selisa will notify the client once they received and inspected the return, and let the client know if the refund was approved or not. If approved, the client will be automatically refunded to their original payment method within 14 days. Please remember it can take some time for the bank or credit card companies to process and post the refund too.

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If you have any queries, please contact us at contact@selisafashion.com, and we will be happy to help!

 

Thank you for reading,

Selisa